Frequently Asked Questions...
Where can I find program descriptions?
Program information and descriptions are located on the HCA Website by clicking on the “PROGRAMS” link at the top of the home page. You can also pick up a program guide at the Huron Community Centre, that contains program information, or find a link on our social media sites.
My child won’t turn the age required for the program until later this year. Can I register them for this program?
Children registered in the program must be program age by the first class. Participant instructor ratios are based on the ages of the children. The HCA is open to discussions around the inclusion of some children who may not be of age as of the first class. For further information you may contact the Program Coordinator at: [email protected]
Is childcare provided while I am taking part in a program?
Childcare is not provided during programs. All children under age 11 must be supervised while not in their programs.
Can parents/guardians be in the program room during a class?
Due to insurance, only program participants and instructors are able to be in the designated program room, while a program is taking place. We welcome parents, guardians and partners to wait in the lobby while programs are in session.
Do I need indoor shoes for programs?
Please check the registration information on your receipt, for full details for each program. We ask that for all gym programs participants bring indoor shoes to keep our spaces clean and safe for all.
How do I register? Can I register online?
You can register for all programs through the City of Kitchener ActiveNet site at: anc.ca.apm.activecommunities.com/activekitchener/activity/search?onlineSiteId=0&locale=en-US&activity_select_param=2¢er_ids=146&viewMode=list
You can also register in person at the Huron Community Centre and or by phone by calling the Huron Community Centre at: (519) 741-2478
What methods of payment do you accept?
All methods of payment are accepted including: Debit, Credit, Cash, and Cheque. Cheques are made payable to the City of Kitchener.
Can I postdate my cheque?
We do not accept post dated cheques.
Are there any refunds?
The HCA refund policy acts in accordance with the City of Kitchener refund policy. A refund will only be provided if withdrawn 7 days in advance to the first day of the program. We will not provide refunds for requests made outside of this time period. For any other requests, an email may be sent to [email protected]
Does the Huron Community Association provide subsidy for programs?
Huron Community Association fee subsidy must be arranged 2 weeks prior to the start of registration. Registration with a fee assistance voucher must be done in person at the Huron Community Centre. To qualify for HCA fee subsidy you must be a Kitchener resident and approved by the City of Kitchener Leisure Access Program. A leisure access card must be shown as proof when applying for HCA subsidy. Applications can be found online or you can visit the community centre to pick one up. Please allow sufficient time for the application to be processed. It may take up to two weeks to get your Leisure Access card in the mail.
Where are classes held?
The majority of our programs are held at Huron Community Centre. Outdoor programs are held at Huron Natural Area and Freedom in Christ Church.
How do I become a volunteer?
You can fill out the Volunteer contact form online at: docs.google.com/forms/d/e/1FAIpQLSeDoPMqTPOKojp4wcez2sBn5bq1iCY3dWo6pfPc62szW-iOYQ/viewform and our Volunteer Coordinator will get back to you.
Program information and descriptions are located on the HCA Website by clicking on the “PROGRAMS” link at the top of the home page. You can also pick up a program guide at the Huron Community Centre, that contains program information, or find a link on our social media sites.
My child won’t turn the age required for the program until later this year. Can I register them for this program?
Children registered in the program must be program age by the first class. Participant instructor ratios are based on the ages of the children. The HCA is open to discussions around the inclusion of some children who may not be of age as of the first class. For further information you may contact the Program Coordinator at: [email protected]
Is childcare provided while I am taking part in a program?
Childcare is not provided during programs. All children under age 11 must be supervised while not in their programs.
Can parents/guardians be in the program room during a class?
Due to insurance, only program participants and instructors are able to be in the designated program room, while a program is taking place. We welcome parents, guardians and partners to wait in the lobby while programs are in session.
Do I need indoor shoes for programs?
Please check the registration information on your receipt, for full details for each program. We ask that for all gym programs participants bring indoor shoes to keep our spaces clean and safe for all.
How do I register? Can I register online?
You can register for all programs through the City of Kitchener ActiveNet site at: anc.ca.apm.activecommunities.com/activekitchener/activity/search?onlineSiteId=0&locale=en-US&activity_select_param=2¢er_ids=146&viewMode=list
You can also register in person at the Huron Community Centre and or by phone by calling the Huron Community Centre at: (519) 741-2478
What methods of payment do you accept?
All methods of payment are accepted including: Debit, Credit, Cash, and Cheque. Cheques are made payable to the City of Kitchener.
Can I postdate my cheque?
We do not accept post dated cheques.
Are there any refunds?
The HCA refund policy acts in accordance with the City of Kitchener refund policy. A refund will only be provided if withdrawn 7 days in advance to the first day of the program. We will not provide refunds for requests made outside of this time period. For any other requests, an email may be sent to [email protected]
Does the Huron Community Association provide subsidy for programs?
Huron Community Association fee subsidy must be arranged 2 weeks prior to the start of registration. Registration with a fee assistance voucher must be done in person at the Huron Community Centre. To qualify for HCA fee subsidy you must be a Kitchener resident and approved by the City of Kitchener Leisure Access Program. A leisure access card must be shown as proof when applying for HCA subsidy. Applications can be found online or you can visit the community centre to pick one up. Please allow sufficient time for the application to be processed. It may take up to two weeks to get your Leisure Access card in the mail.
Where are classes held?
The majority of our programs are held at Huron Community Centre. Outdoor programs are held at Huron Natural Area and Freedom in Christ Church.
How do I become a volunteer?
You can fill out the Volunteer contact form online at: docs.google.com/forms/d/e/1FAIpQLSeDoPMqTPOKojp4wcez2sBn5bq1iCY3dWo6pfPc62szW-iOYQ/viewform and our Volunteer Coordinator will get back to you.
